Privacy Policy

RestoReports, LLC (“RestoReports,” “we,” “our,” or “us”) provides a web-based application that helps restoration companies document jobs, log moisture readings, and generate reports. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our marketing site and the RestoReports application.

Account & business information. When you create an account, we collect your name, email address, phone number, and a password, along with your business name and business address.

Payment information. When you start a subscription, your card details are collected and processed directly by our payment processor, Stripe. We do not receive or store your full card number; we retain a customer and payment-method reference from Stripe needed to manage billing.

Content you enter. We store the job, property, moisture-reading, room, and report data you create in the app, including any photos or notes you add.

Support communications. If you contact support by email or use the in-app support chat, we process the messages you send so we can help you.

Usage data. We collect aggregate, privacy-friendly usage metrics (such as page views and general performance) through Vercel Analytics. This does not use cookies to track you across other sites.

• To provide, operate, and maintain the RestoReports application
• To create and manage your account and business profile
• To process subscription payments and manage billing
• To send transactional and account-related emails
• To respond to your support requests
• To understand aggregate usage and improve the product

We do not sell your personal information.

We rely on the following third-party providers to operate RestoReports. Each processes data on our behalf under its own terms and privacy policy:

• Supabase — database, authentication, and file storage
• Stripe — payment processing and subscription billing
• Resend — transactional and support email delivery
• Vercel — application hosting and privacy-friendly analytics
• OpenAI — powers the optional in-app support chat; messages you type into that chat are processed by OpenAI to generate a response. The support chat cannot access your account data.

We retain your account and business data for as long as your account exists so the service remains available to you. At this time, we do not automatically delete your data after a subscription is cancelled; your information may remain in our systems unless you ask us to remove it.

You may request deletion of your account and associated data by emailing us at the address below, and we will honor deletion and other data-rights requests as required by applicable law. We may retain limited information where necessary to comply with legal obligations, resolve disputes, or enforce our agreements.

We use industry-standard safeguards, including encrypted connections (TLS) and access controls, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details in the “Contact Us” section. We will respond as required by applicable law.

RestoReports is a business tool intended for use by restoration professionals and is not directed to children. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated as required by applicable law.

If you have questions about this Privacy Policy or your data, contact RestoReports, LLC by email at support@restoreports.com.